With higher levels of illness expected over the coming weeks, NHS Dorset is asking local people to plan ahead and use the right service so care is available for those who need it most. This includes pharmacies, NHS 111, Minor Injury Units and Urgent Treatment Centres.
Dr Forbes Watson, local GP and Chair of the Dorset General Practice Alliance, said: "Winter is always a busy time in general practice, and simple steps can make a real difference. If you are able to use the online consultation forms to contact your GP practice for non urgent issues, this frees up the phone lines for people who are unable to.
"Save the 111 website to your phone so you can get quick advice if someone becomes unwell over the holidays. You can also call 111 for advice and to find the best care for your symptoms.
"Ordering your repeat prescriptions now and getting your flu and COVID-19 vaccinations if you're eligible will help you to stay well over this busy time of year.
"Finally, make sure your medicine cabinet is stocked with basic over the counter medicines in case of colds, earache, coughs and other minor illnesses that we commonly see in the winter."
Vaccinations
Flu levels are on the rise. National figures show flu cases in hospital are the highest on record for this time of year, with numbers more than ten times higher than the same week in 2023.
There are still plenty of options for people to have their flu vaccination including walk-in clinics running in the community. People can also visit their local pharmacy or contact their GP. Find out more here: Flu – Stay Well Dorset
Choosing the right service
It can be hard to know which service to contact when you or your family feel unwell.
NHS Dorset has created this simple guide for people to follow:
Not sure where to go, need quick health advice or need urgent dental help?
Visit NHS 111 online or call 111. This is the fastest way to get advice when you are not sure which service to use. It can direct you to the right care and, in some cases, book appointments. If you are unsure where to go, call 111 who can help direct you to the right service.
If you are wanting health advice for someone under five, call 111.
For minor illnesses such as earache, sinus issues, tummy bugs or urine infections:
Visit a pharmacy. Pharmacies can offer expert advice and supply medicines. Many also provide Pharmacy First where pharmacists can provide prescription medicines for 7 common conditions including sinusitis, sore throat, earache, impetigo, infected insect bites, shingles, uncomplicated UTIs in women) without a GP visit.
If you have an injury that needs attention but is not life-threatening:
Minor Injuries Units (MIU) and Urgent Treatment Centres (UTC) can treat you if your injury is not life threatening or serious. Using your MIU or UTC allows staff at the Emergency Department to concentrate on people with serious, life-threatening conditions. You will probably see a shorter wait for your treatment too.
These services can help with:
- sprains and strains
- cuts, grazes and wounds
- minor burns or scalds
- minor fractures
- simple eye injuries
You do not need an appointment, but if you call 111 they will help make sure you get to the right place.
Urgent care – Stay Well Dorset
For life-threatening injuries or illnesses: Call 999 or go to your nearest A&E.
Find urgent and emergency care: Find urgent and emergency care – NHS
For mental health support:
Call Connection on 0800 652 0190 (open 24/7), or visit Mental health – Stay Well Dorset
Young people aged 11 to 25 can also use Kooth.com for free online support.
You can also call Samaritans free on 116 123 at any time if you need someone to talk to.
If someone is seriously ill or injured and their life is in danger, always call 999.
For urgent dental care
Urgent dental services are available in Dorset, even if you are not registered with an NHS dentist. Patients can access these services quickly through NHS 111.
Urgent dental care – Stay Well Dorset
Be prepared at home
Stocking up on simple essentials like paracetamol, plasters, a thermometer and indigestion remedies can help you manage minor illnesses without needing to go out. Your local pharmacist can advise on what to keep in your medicine cabinet.
Check in on family, friends and neighbours, especially if they are older or unwell.
Download the NHS App -The NHS App makes it easier to manage your health. You can order repeat prescriptions, see your GP appointments, get trusted NHS advice and even book your vaccinations. Learn more at: www.staywelldorset.nhs.uk/digital/
Healthcare at your fingertips
There are many apps and services that can get you the help you need, from managing you blood pressure to ordering your repeat prescriptions.
Find out more Digital health – Stay Well Dorset
Visiting Dorset for the winter holidays?
If you are on holiday and begin to feel unwell, don't wait to seek help. Use NHS 111 online or call 111 for guidance on where to get the right care while you are here.
NHS Dorset will continue to provide care throughout the festive period. By planning ahead and using the right service, you can help keep yourself well and support your local NHS this winter.
