Helping you make the right decisions to stay healthy all year round.

Pharmacy

PHARMACY

PHARMACY

Colds and flu, aches and pains, skin conditions 

There are a lot of pharmacies in Dorset, and they’re dotted about all over the place. That’s great, because they’re not just somewhere you go to pick up a prescription from your doctor. Pharmacists can also advise you on how to treat a bunch of minor illnesses or conditions that you might otherwise go to your GP for. It’s fast, confidential (a lot of pharmacies have a room where you can speak to someone in private), and means you could be in, out and on your way to feeling better in no time. And if you do need to see a doctor, they can tell you that too. Brilliant.

What a pharmacy can help with / Find a pharmacy

Your doctor’s surgeries and community pharmacies are under considerable demand currently, and repeat prescribing is a significant part of a GPs’ and community pharmacy’s daily work load. Electronic Repeat Dispensing (eRD) is an NHS service which has been shown to save GP time spent on repeat prescriptions, and to be more convenient for patients. Here are a few resources that explain how eRD can help everyone:

Electronic Repeat DispensingeRepeat-Dispensing-leaflet

GP

GP

Symptoms that won’t go away

When you’re ill, it can feel like you’ve been that way for ages, and that there’s no sign of you getting better. That might be a bit dramatic, but we’ll hold fire on our tiny violin-playing because in some cases, it’s true. If you’re ill or have an injury that just won’t shift, contact your GP practice.

Practices in Dorset have been open all through the COVID-19 pandemic, but the way people contact their GP surgery has changed, keeping people safe and well by being innovative in the way patients can access advice and care.

Check out your practice’s website for the best way of getting in touch or to submit an eConsult form.

Face-to-face appointments are available to all patients where there is a clinical need.

How to register with a GP / Your nearest practice

NHS 111

Need help, unsure where to go

GP surgery closed? Not sure whether you should go to your minor injuries unit or A&E?

There are lots of choices and we know it can be confusing. At the same time, we all need to access NHS services wisely.

This is why we’ve introduced NHS 111 first to help people get the right treatment, in the right place, at the right time, by going to 111.nhs.uk or calling 111 first.

Find out more about NHS 111

NHS 111

URGENT CARE

URGENT CARE

Sprains, broken bones, minor burns, skin infections

Whether you’ve heard it called an urgent treatment centre (UTC), a minor injuries unit (MIU) or a walk-in centre (they are a bit different, trust us), chances are if you’ve got an injury or illness that’s not life-threatening you’ll be able to find help from your nearest urgent care service. We’re talking broken bones, sprains and strains, minor burns, and minor head, back and chest injuries. Stuff that needs sorting pretty sharpish, but that doesn’t require a trip to A&E.

Great news, using your local urgent care service instead of A&E can also cut down on how long you have to wait for treatment. And remember, if you’re not sure where you should be going, you can always give visit 111.nhs.uk or give 111 first a call for advice.

Find your nearest urgent care service

EMERGENCY

EMERGENCY

Life threatening conditions and illnesses

Seems like people are always going on about long wait times in A&E. You know what doesn’t help with that? People going to their A&E that don’t need to be there. A&E is for life-threatening injury or illness.

We’re not trying to put you off – if you or someone you’re with is very seriously ill or hurt, get on the phone and call 999. A trained adviser will be able to talk you through what to do, and get an ambulance sent out to you if you need one. If you’re not sure whether to call 999, call 111 first, and they’ll be able to send an ambulance your way if they think you need one, or direct you to the right service if you don’t. Remember, using the right service can save you time, and save lives.

Find your nearest A&E / What happens when you call 999

MENTAL HEALTH

MENTAL HEALTH

Staying mentally well is just as important as staying physically well

One in four people in the UK will experience a mental health problem each year. We’re getting better at talking about our mental health, which is great, and there are loads of services out there to help if you’re having a hard time, or just want someone to talk to. Visit the Young Minds website for advice on symptoms, conditions, and how you can look after your mental health.

Local NHS mental health servicesYoungminds.org / Kooth.com / Dorset Mind/

Bereavement support

A death by suicide can have a big impact on family members and the wider community. We are working together to support vulnerable people, as well as those in crisis, and give them the help they need. If you or someone you know is feeling like they can’t cope, there are organisations you can turn to for support.

Public Health Dorset